At Baza Shop, your satisfaction is our priority. If you are not completely happy with your purchase, you may request a return under the conditions below.
Eligibility for Returns
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You have 14 days from the date of delivery to request a return.
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The item must be unused, in original packaging, and in the same condition as received.
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Proof of purchase is required.
Non Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Beauty and skincare products
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Personal care items
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Intimate apparel and accessories
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Sale or clearance items
Return Process
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Contact us at info@baza-shop.com with your order number and reason for return.
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Our support team will confirm eligibility and provide return instructions.
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Ship the item back using the address provided.
Return Shipping Costs
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Return shipping fees are the responsibility of the customer.
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If the return is due to a defective or incorrect item, Baza Shop will cover the return shipping cost.
Refunds
Once your return is received and inspected, we will notify you.
If approved, your refund will be issued to your original payment method within 5 to 10 business days.
Shipping fees are non refundable.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide photos so we can assist you promptly.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please place a new order and request a return for the original item if eligible.
Contact Us
For return assistance or questions, reach us at:
info@baza-shop.com